Goooy User Guide

Your complete guide to using Goooy: email, calendar, contacts, tasks, notes, chat, files, video meetings and live document editing, all behind one login.

Goooy is a groupware suite: one place for everything a team needs to communicate and collaborate. If you’ve used Outlook on the web or Microsoft 365, Goooy will feel immediately familiar: a top suite bar, a vertical app rail down the left edge, and your current app filling the rest of the screen. This guide walks through every app from a day-to-day user’s point of view.

New to Goooy? Start with Getting started.
Looking for something specific? Jump straight to Mail, Calendar, Contacts, Tasks, Notes, Chat, Files, Meet, or Office.
Setting up a phone or desktop app? See Connect your devices.

Getting started

Signing in

Open Goooy in your browser and sign in with your email address and password. Your address is your full email (for example you@yourcompany.com), the same address you’ll use for mail, your calendar invitations, and connecting native apps.

If your organization uses single sign-on (SSO), you may be redirected to your company’s identity provider (the same login you use for other corporate apps). After you authenticate there, you’re returned to Goooy already signed in, no separate Goooy password needed.

Your session stays signed in on that browser and refreshes itself silently in the background, so you won’t be kicked out mid-task. Use Sign out from the suite bar to end the session on a shared computer.

Two-factor authentication (2FA)

You can protect your account with a time-based one-time code from an authenticator app (Google Authenticator, 1Password, Authy, and similar).

Open your profile / security settings and choose Set up two-factor authentication.
Scan the QR code with your authenticator app.
Enter the 6-digit code it shows to confirm.
Save your recovery codes somewhere safe. They’re shown only once and let you back in if you lose your phone.

After that, signing in asks for your password and then the current 6-digit code. If your organization requires 2FA, Goooy will walk you through this setup the first time you sign in and won’t let you into the app until it’s done.

Finding your way around

Suite bar (top): search, your account menu, sign out.
App rail (left): switch between Mail, Calendar, Contacts, Tasks, Notes, Chat, Files, Meet, and Office. The app you’re in is highlighted.
Main area: the current app. Most apps use a list-and-detail layout. Pick something on the left, see it on the right.

The inbox: folders on the left, the message list in the middle, and the message you picked on the right.

Mail

Goooy Mail is a full webmail client with a classic three-pane layout: your folder list, the message list, and the reading pane.

Reading mail

Pick a folder (Inbox, Sent, Drafts, Junk, Archive, Trash, or any folder you’ve made) to see its messages.
Click a message to read it in the reading pane. Goooy shows the sender, recipients, date, the message body, and any attachments.
HTML email is sanitized for safety before it’s displayed. Tracking scripts and dangerous markup are stripped, so simply opening a message can’t run anything malicious. Remote images are handled conservatively for your privacy.

Composing, replying and forwarding

New message opens the composer. Add recipients in To / Cc / Bcc, a subject, and your message, then Send.
Reply, Reply all, and Forward are on every open message and keep the original thread quoted.
Attach files from your computer. Attachments are stored securely and travel with the message.
Not finished? Your work is saved to Drafts so you can pick it up later.

The composer opens over the mail window, so the list you were reading stays where it was.

Organizing your inbox

Move messages between folders, or create your own folders to file things away. (A few well-known folders (Inbox, Sent, Drafts, Junk, Trash) are protected so they can’t be accidentally renamed or deleted.)
Flag important messages, and mark messages read/unread.
Archive clears a message out of the Inbox without deleting it. It’s still fully searchable.
Delete moves a message to Trash.

Search

Full-text search finds messages by sender, subject, or anything in the body. Use it from the search box to dig up that one email from months ago in seconds.

Junk and spam

Incoming mail is automatically scored for spam on arrival, and likely junk is filed into your Junk folder so it stays out of your Inbox. If something legitimate lands in Junk, move it back to the Inbox; if junk slips through, move it to Junk.

Turn an email into a task

See “Email → task” under Tasks. Any message can become a to-do in one step, so an action item never gets lost in your inbox.

Calendar

The Calendar app shows your schedule in a month view with an event editor for creating and changing events.

The week view. List, Day, Work week, Week and Month are one click apart in the ribbon.

Creating and editing events

Click a day (or New event) to create one. Give it a title, start and end time, an optional location, and notes.
Open any existing event to edit or delete it.

Recurring events

Goooy supports full recurrence rules (the same iCalendar RRULE standard Outlook and Google Calendar use): daily, weekly, monthly, yearly, “every second Tuesday”, and so on. Set it once and the series fills in your calendar automatically.

Inviting people and free/busy

Add attendees to an event and they’re invited.
Attendees can respond (accept / decline / tentative), and you’ll see their responses on the event.
Free/busy lets you see when people are available before you pick a time, so you’re not guessing around everyone’s existing meetings.

Export events as standard iCalendar (.ics) files to share with anyone, or import an .ics to bring events in.
Your calendar is also available over CalDAV, so Apple Calendar, Thunderbird, and phones can subscribe to it directly. See Connect your devices.

Contacts

A two-pane address book: your contacts on the left, the selected contact’s details on the right.

Create, edit and delete contacts with names, multiple email addresses and phone numbers, organization, and more.
Organize people into groups.
Search across all your contacts.
Import and export vCards (.vcf) to move contacts in and out, or to back them up.
The Global Address List (GAL) is your organization’s shared directory. Find any colleague’s contact details without having to add them yourself.
Contacts sync to phones and desktop apps over CardDAV (see Connect your devices).

A contact card, with mail and chat one click away.

Tasks

Keep track of everything you need to do, with as much or as little structure as you like.

Each task has a status, priority, percent complete, and an optional due date.
Recurring tasks automatically advance to their next occurrence when you complete them, perfect for “submit timesheet every Friday”.

The task list in date order. Finished tasks collapse into a group at the bottom.

From an email

Turn any email into a task in one step (“email → task”). The task keeps a link back to the original message, so the context is never lost. This is the fastest way to make sure an action buried in your inbox actually gets done.

Notes

Notes are quick, colorful sticky notes for the things that don’t belong anywhere else: a phone number, an idea, a snippet of text. Create a note, give it a color to keep things visually sorted, and it’s there whenever you need it.

Chat

Real-time messaging for your team, built right into the suite.

Direct messages for one-to-one conversations and group channels for teams or topics.
See who’s online (presence) and when someone is typing.
Full message history is kept, so you can scroll back or search for what was said.

A channel: the topic sits in the header, your own messages on the right.

Because chat is real-time, messages appear instantly for everyone in the conversation, no refresh needed.

Files

Your personal and shared cloud drive, with versioning and secure sharing.

Organizing files

Upload files and arrange them in folders.
Move, rename, and delete as your drive grows.
Search to find a file by name.

Versioning

Every time you upload a new copy of a file, Goooy keeps the previous versions automatically. If you need to go back to an earlier draft, the history is there.

Create a public share link for any file to send to someone who doesn’t have a Goooy account. For control, you can:

Protect the link with a password.
Set an expiry date so the link stops working after a while.

Comments

Leave comments on files to discuss them with collaborators without sending a separate email.

Tip: Office documents live in your Files drive too. See Office.

Ask for a signature

Right-click a PDF and choose Request signatures to send it out for signing. Add signers by email address (they do not need a Goooy account), write a short message, and choose whether they sign in parallel or in a set order.

Each signer gets a private link, reviews the document in the browser, and draws or types their signature. When the last one signs, Goooy stamps every signature into the PDF, adds a certificate of completion listing who signed, when and from where, and files the finished copy back in your Drive as ” (signed).pdf”. Files ▸ Signatures tracks what you have sent and what is waiting on you, with buttons to remind or void.

Helpdesk

If your team answers a shared address like support@, info@ or sales@, the Helpdesk app turns that shared mailbox into a queue. It is still the same mailbox underneath, so anything you already do with it keeps working.

A ticket in the shared queue. Status, owner and the response clocks sit above the conversation.

Tickets

Every incoming message becomes a ticket with a key like TCK-42, an owner, a status and a priority. Open one and you get the whole conversation, that customer’s earlier tickets, and a history of who changed what.

Assign a ticket to yourself or a colleague and it appears in their queue.
Status moves through open, pending and resolved; quiet tickets close themselves if your queue is set up that way.
Tags group tickets by product, customer, or whatever you sort by.

Answering without collisions

While you have a ticket open, everyone else looking at it sees you there, and you see them. If a colleague starts typing a reply, you find out before you send a second answer to the same customer.

Canned replies are shared templates: pick one, adjust the details, send. Your reply goes out from the shared address with the ticket key in the subject, so the customer’s answer lands back on the same ticket instead of opening a new one.

Service levels

Each queue has a first-response and a resolution target measured in business hours, so a ticket that arrives on Friday evening is not already late on Monday morning. Tickets close to their target are highlighted, and a breach is recorded in the ticket’s history.

Meet (video meetings)

Browser-based video meetings, no plugin or app to install.

Start or join a meeting straight from your browser.
Camera and microphone for everyone in the room, plus screen sharing to present your screen.
In-meeting chat for links and side comments.

Your audio and video travel directly between participants wherever possible (peer-to-peer), which keeps calls fast and private. Goooy’s server only helps the participants find each other, it doesn’t sit in the middle of your media.

Meetings work best on a modern desktop browser. For larger or more challenging networks, your administrator can configure relay servers so calls connect reliably even behind strict firewalls.

Office (documents & spreadsheets)

Create and co-edit documents and spreadsheets together, live, in your browser. You’ll see each other’s changes as they type, with no “who has the file open?” conflicts.

A document in the editor. The badge in the corner shows the live connection every co-author shares.

You can work with Office documents two ways, both on the same underlying file:

In your browser (default): Goooy’s built-in real-time editor. Open a document or spreadsheet and start typing; everyone editing sees changes instantly, and your work is saved automatically. Spreadsheets handle live formulas (including references across sheets), multiple sheets, conditional formatting, “format as table”, filters and charts.
Native Word and Excel (if enabled): open a document directly in the desktop Microsoft Word or Excel you already have installed, edit it there, and save it straight back to Goooy.

Documents are imported and exported in standard formats (the same .docx / .xlsx and OpenDocument formats other office suites use), so nothing is locked in.

Office documents are stored in your Files drive, so they’re versioned and shareable like any other file.

Connect your devices

Goooy speaks the standard protocols your phone and desktop apps already know, so you don’t have to live in the browser. The exact server addresses for your organization come from your administrator (or are filled in automatically, see Automatic setup below), but here’s what each app uses.

Automatic setup (Autodiscover / autoconfig)

Many clients can configure themselves from just your email address and password:

Outlook and mobile mail apps use Autodiscover.
Thunderbird uses autoconfig.

Enter your email address and password and the client fetches the right settings for you. If a client asks for manual settings, use the protocols below.

Mail (IMAP / POP3 / SMTP)

When your organization runs the full mail server, you can use any mail app (Apple Mail, Outlook, Thunderbird, or your phone’s built-in mail) with standard IMAP (or POP3) for receiving and SMTP for sending. Sign in with your full email address and your Goooy password.

Calendar (CalDAV) and Contacts (CardDAV)

Add your calendar to Apple Calendar, Thunderbird, or your phone using CalDAV.
Add your address book using CardDAV.

Both use your email address and password, and they sync both ways. Changes you make on your phone show up in Goooy and vice versa.

Phones (Exchange ActiveSync)

Goooy supports Exchange ActiveSync (EAS) for mobile mail, calendar, and contacts in one account. On iOS, the built-in Mail / Calendar / Contacts apps work well with an Exchange account pointed at Goooy.

A note on the Outlook mobile app: the Outlook app for iOS/Android requires a different kind of login that Goooy doesn’t offer for ActiveSync. On iPhone/iPad, use the built-in Apple Mail app instead. It connects to Goooy cleanly.

Native Outlook for Windows

Goooy also supports desktop Outlook for Windows connecting over its native protocol, so Windows users can keep the Outlook they know.

Tips & good habits

Turn on 2FA. It’s the single best thing you can do to protect your account.
Archive, don’t delete. Archived mail stays searchable but out of your way.
Make an email a task instead of leaving it in your inbox as a reminder.
Use free/busy before proposing meeting times to avoid the back-and-forth.
Password-protect and expire share links when sending files outside the company.
Co-edit instead of emailing attachments. Open the document in Office and share the link; everyone always has the latest version.

Getting help

If something isn’t working (you can’t sign in, a device won’t connect, or a feature is missing), your organization’s administrator manages your Goooy account and can help. They can reset access, check your device enrollment, and confirm the server settings for your mail, calendar, and contacts apps.